Shipping Policy
Loviux ships from Spain across Europe and to the Americas. Orders placed before 17:00 Spanish time, Monday to Friday, ship the same day, in fully discreet packaging.
Fast ShippingWeekday orders placed before 17:00 (Spanish time) ship the same day
Discreet PackagingNo logos or references to the content
Free Shipping On orders over £51.45
Shipping rates
| Country | Delivery (business days) | Rate | Free from |
|---|---|---|---|
| United Kingdom | 4-6 | £6.25 | £51.45 |
| Andorra | — | £7.19 | £129.30 |
| Austria | 3-4 | £9.00 | £72.45 |
| Belgium | 3-5 | £10.77 | £72.45 |
| Bulgaria | — | £16.10 | £129.30 |
| Croatia | — | £16.10 | £129.30 |
| Cyprus | — | £16.10 | £129.30 |
| Czechia | 3-5 | £6.25 | £51.45 |
| Denmark | 3-5 | £8.35 | £51.45 |
| Estonia | — | £16.10 | £129.30 |
| Finland | 3-5 | £6.25 | £51.45 |
| France | 2-3 | £7.89 | £30.45 |
| Germany | 3-4 | £7.16 | £51.45 |
| Greece | 3-5 | £6.25 | £51.45 |
| Hungary | 4-6 | £11.29 | £72.45 |
| Iceland | — | £25.88 | £129.30 |
| Ireland | 3-5 | £7.34 | £72.45 |
| Italy | 3-4 | £8.34 | £51.45 |
| Latvia | — | £16.10 | £129.30 |
| Lithuania | — | £16.10 | £129.30 |
| Luxembourg | 3-4 | £9.74 | £72.45 |
| Malta | — | £16.10 | £129.30 |
| Moldova | — | £21.57 | £129.30 |
| Netherlands | 3-4 | £7.48 | £51.45 |
| Norway | 1-3 | £21.28 | £129.30 |
| Poland | 4-6 | £5.20 | £51.45 |
| Portugal | 1-2 | £4.98 | £51.45 |
| Romania | 3-5 | £7.30 | £51.45 |
| San Marino | — | £21.57 | £129.30 |
| Slovakia | 4-6 | £5.20 | £51.45 |
| Slovenia | 4-6 | £5.20 | £51.45 |
| Spain | 1-2 | £5.20 | £40.95 |
| Sweden | 3-5 | £6.25 | £51.45 |
| Switzerland | 1-3 | £13.60 · £5.20 from £31.50 | £51.45 |
| Ukraine | — | £21.57 | £129.30 |
| United States | 2-5 | £11.25 | £82.95 |
A dash in the delivery column means we do not publish a transit time for that country yet. Ask us and we confirm it before you order.
Delivery times
United Kingdom4-6 business days
Orders placed before 17:00 Spanish time ship the same day from Spain. Delivery usually takes 4-6 working days.
100% discreet packaging
We know privacy matters. Every order is shipped in a plain, unmarked package with no logos or branding. The name "Loviux" does not appear anywhere on the package, and nothing refers to what's inside.
The sender is a logistics company, or no name is shown at all. On your card statement, the charge appears as "LOVIUX", with no further details. Neither your postman nor your neighbours will know what's inside.
Order tracking
Every order includes a tracking number sent to your email once the parcel has been dispatched. You can follow your delivery in real time through the carrier's website.
Tracking says delivered but you don't have your parcel?
- Check your letterbox, reception or concierge, your neighbours and the pick-up point shown in the tracking: couriers sometimes leave parcels with someone nearby.
- If it hasn't turned up within 48 hours, contact us with your order number. We'll send you the carrier's declaration of non-receipt to sign: it's the document the carrier requires to open an investigation.
- Once the declaration is signed, we open the investigation with the carrier. If the carrier confirms the parcel has been lost, we'll send your order again or, if that isn't possible, refund you.
The declaration is a legal document issued by the carrier: signing it with false information may be a criminal offence.
Frequently asked questions
Can I change the shipping address after placing my order?
Yes, as long as the order hasn't been shipped yet. Please contact us as soon as possible.
What happens if I'm not at home when the parcel arrives?
The carrier will attempt redelivery or leave the parcel at a nearby pick-up point, depending on the courier service in your area. If the parcel is not delivered because of an incorrect address or phone number, or because it is not collected in time, the rules under Failed deliveries apply.
Do you ship to my country?
We ship to all EU countries, the UK, Switzerland, Norway, the United States and several countries in Latin America. If your country is not listed above, please contact us.
Do shipping prices include VAT?
Yes, all displayed rates include taxes. There are no hidden fees.
How long will my order take, and what is the cut-off time for same-day dispatch?
It depends on the delivery country. Further up this page you'll find the working days it takes to reach your country and the cut-off time, in Spanish time, for your order to leave Spain the same day. Once it ships, we email you the tracking number.
The carrier couldn't deliver my parcel or sent it back: what should I do?
Write to us as soon as possible by replying to any email about your order or through our contact page. While the parcel is still with the carrier, we try to save the delivery. If it has already come back to us, you can choose between re-delivery and a refund, under the terms in Failed deliveries. If the delivery failed because of us or the carrier, we cover it.
Can I cancel an order?
Write to us as soon as possible with your order number, by replying to any email about the order or through our contact page. If it hasn't shipped yet, we'll tell you whether it can still be stopped. If it has already shipped, you can return it within the withdrawal period explained in our returns policy.
I got an error when paying: has my order gone through?
An order is only confirmed when you receive the order confirmation email. If you haven't received it (check your spam folder too), contact us through our contact page before ordering again and we'll check, so you don't pay twice.
Can I change or complete the delivery address after placing my order?
Yes, write to us as soon as possible with your order number and the full address (street, number, floor or door, postcode and city), by replying to any email about the order or through our contact page. If the order hasn't shipped yet, we try to correct it before dispatch. If it's already on its way, we ask the carrier to change it, although not all of them allow it; if it ends up not being deliverable, see Failed deliveries.
Is the shipping discreet?
Yes. All orders are shipped in a plain box, with no logos or references to the contents. When your order ships, we email you the tracking number so you know when it will arrive.