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Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy, you can return your order within 30 days.

Return Conditions

  • Items must be returned within 30 days of delivery
  • Products must be unopened and in original packaging (for hygiene reasons)
  • Items must be in the same condition as received
  • Proof of purchase is required (order confirmation email is sufficient)

Your Legal Rights

If you are shopping from the United Kingdom or Ireland, you also have a legal right to cancel your order within 14 days of delivery without giving a reason, and that right sits on top of the policy above rather than being replaced by it. It covers items you have unpacked to examine them: the hygiene exception applies only to sealed goods once the seal has been broken. Our Terms and Conditions set it out in full.

If you are shopping from the United States, the 30-day window above is our own commercial policy, applied to every order.

How to Return

  1. Contact us at info@loviux.com with your order number and reason for return
  2. We will provide you with a return shipping address and instructions
  3. Ship the item back in its original packaging
  4. Once we receive and inspect the item, we will process your refund

Refunds

  • Refunds are processed within 5-10 business days after we receive the returned item
  • The refund will be credited to your original payment method
  • Original shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are the responsibility of the customer

Defective or Incorrect Items

If you receive a defective or incorrect product, contact us immediately. We will arrange a free return and send you a replacement or full refund, including shipping costs.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened intimate products
  • Products with broken hygiene seals
  • Lubricants and cosmetics that have been opened

Questions?

Contact our customer support team at info@loviux.com or through our contact page.

How to return a product, step by step

  1. Write to us by replying to any email about your order (or via the contact page), with your order number and what you want to return.
  2. We confirm the return within 1-2 working days and send you the return reference and the shipping label.
  3. Prepare the parcel: product unopened, seal intact and in its original packaging, inside a shipping box. Write the return reference visibly on the outside.
  4. Drop off the parcel with the label at the indicated point. The label cost is deducted from the refund; we confirm the amount beforehand.
  5. As soon as the warehouse receives and checks the parcel, we refund you to the same payment method, including the initial standard delivery cost if you are within the legal withdrawal period.

You have 14 calendar days to withdraw from the purchase after delivery, on top of our 30-day commercial policy. For hygiene reasons, unsealed products cannot be returned.