Privacy Policy

1. Who We Are

LOVIUX is operated by HiLoud Solutions S.L. (CIF: B43990076), based in Tarragona, Spain. We are committed to protecting your personal data and your right to privacy.

Contact: info@loviux.com

2. Information We Collect

• Account information: name, email address, phone number, shipping and billing addresses
• Order information: purchase history, payment method (we do not store card numbers)
• Technical data: IP address, browser type, device information, cookies
• Communication data: messages you send us via contact forms or email

3. How We Use Your Data

• To process and deliver your orders
• To communicate about your orders and provide customer support
• To send marketing emails (only with your consent; you can unsubscribe anytime)
• To improve our website and services
• To comply with legal obligations

4. Payment Security

All payments are processed securely through Stripe and PayPal. We never store your full credit card number. All transactions are encrypted using SSL/TLS technology.

5. Data Sharing

We only share your data with:

• Shipping carriers to deliver your order
• Payment processors (Stripe, PayPal) to process transactions
• Email service provider (Brevo) if you subscribe to our newsletter

We never sell your personal data to third parties.

6. Cookies

We use essential cookies to make the website work and analytics cookies (Google Analytics) to understand how visitors use our site. You can manage your cookie preferences at any time using the cookie settings in our footer.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@loviux.com.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Order records are kept for the legally required period (typically 5 years for tax purposes).

9. For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information. Contact us at info@loviux.com to exercise your CCPA rights.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website.